ORDERING & ACKNOWLEDGEMENT: Buyers may place orders by mail, fax, e-mail, or telephone, however phone orders must be confirmed with a written purchase order marked "Confirmation Only". (Duplicate orders not marked "Confirmation", are the responsibility of the customer.) An acknowledgement (edit list) will be sent electronically when the work order is initiated. It is your responsibility to check the acknowledgement for accuracy. The order acknowledgement's stated shipping date is based on our best estimates. *Note: If an order is received at the end of the year (December) that has a requested ship date after February 15th of the following year, all new pricing for the following year will be applied. No current pricing will be available for merchandise that ships 45 days after January 1st. All prices and terms are subject to change without notice. Purchase orders may be added to, however, after 24 hours a new purchase order may be required which may increase production time originally quoted on first order.  DELIVERY TIME: Production orders take approximately 4 weeks after receipt of order and approval of credit. If delivery is needed by a specific date please indicate on your order. If we cannot meet this date you will be notified. Carolina House cannot be held liable for any loss due to buyer for not indicating on the order of a special delivery date.  ORDERING INFORMATION: All orders may be mailed, faxed, e-mailed or phoned to: Carolina House Furniture, Inc. 5482 Herman Road Claremont, NC 28610 Toll-Free: (800) 726-8350 Phone: (828) 459-7400 Fax: (828) 459-9881 E-Mail Us  ORDERING PROCEDURE: When ordering, please indicate complete style number, finish, upholstery pattern and color, yardage amount (if COM) and any other special instructions and tagging information.  TERMS: An explanation of all payment terms is outlined on order and invoice forms.  CREDIT POLICIES: Credit may be established by submitting a complete, signed credit application providing adequate credit references. The application will be reviewed, and our credit department will set up a credit line with credit terms. Until open credit terms are established, the dealer will be required to submit a 50% down payment before production begins, and the balance before delivery of the merchandise. Carolina House may change or cancel credit terms at its discretion. A delay in providing credit information may delay in processing of order.  CANCELLATIONS: Orders that have begun production, but have not been put to frame can be subject to cancellation. Customer will be charged for the materials and labor involved up to that point. Once cover is applied or special finishes applied to frame; orders cannot be cancelled.  BACKORDERS: Every effort will be made by our company to ship your order in its entirety. If delays from our suppliers make it impossible to deliver within a reasonable time, we reserve the right to backorder. You will be notified by fax with a written notice of the specific delay and a new shipping date.  FREIGHT POLICY: All merchandise whether shipping collect, prepaid/charge or delivered pricing is shipped F.O.B. origin, Claremont, NC, which means that ownership and the responsibility of the merchandise becomes that of the buyer upon delivery to the freight company. All orders not qualifying for Carolina House's delivered pricing will be shipped freight collect unless otherwise specified. Orders requiring special freight handling may be subject to additional charges. Delivered pricing is dock to dock and does not include inside delivery or installation. All shipments are F.O.B. origin with freight prepaid to one destination in the continental United States. Carolina House reserves the right to select the carrier and routing, but will attempt to accommodate requests for preferred carriers. Carolina House cannot accept responsibility for delays of delivery due to strikes, lockouts, labor or transportation difficulties, failure or delay of supply sources, accidents, fire, acts of God, or any other cause of similar nature beyond our control. Carolina House must approve a delay of shipments requested by buyers. Product stored in our warehouse, for any reason, beyond the acknowledged ship date will be subject to storage charges. 1.5% of invoice will be assessed for every (30) thirty days or any part thereof. If possible, Carolina House will ship in accordance with buyer instructions. Carolina House may await completion of the entire order and ship all at once or may make partial shipments from time to time at its sole discretion unless the buyer requests in writing that partial shipments are needed and Carolina House approves the specific shipping schedule.  FREIGHT DAMAGES/CLAIMS: Our merchandise is carefully inspected and re-inspected prior to packaging and shipping. Notification of factory error or defect must be reported within 15 days of invoice date. Carolina House has the right to refuse to repair merchandise at no charge that has been stored at dealer's location for more than 15 days. It is imperative that all merchandise be opened and inspected for carrier damage and defects upon delivery to dealer location. If a shortage or damage occurs during transit, it should be noted on the freight bill at the time of delivery, and a claim filed within 7 days. If concealed damage is discovered after delivery, request inspection from the delivering carrier AT ONCE and save all packing materials until inspection is made. We will be happy to assist you in providing additional copies of documents, etc. necessary in filing a claim with the carrier, but the claim must originate with you, the consignee. Any merchandise that is transferred by the buyer to the end user is not subject to freight claims or concealed damage claims. Carolina House cannot accept any damages made by delivery companies or installers contracted by the original buyer. The following are guidelines that are to be followed to help insure prompt handling of claims by the carrier. Failure to follow these guidelines will result in your claim being delayed or declined. 1. Examine all cartons at the receiving docks immediately. 2. Open all cartons with obvious damage immediately with the driver present. 3. Note the precise details of the damage to the furniture on all copies of the freight bill and have the driver sign all copies of the freight bill. 4. Contact the carrier immediately and advise them of the damage and arrange for inspection. 5. Obtain a claim form from the carrier and forward to the carrier with the completed inspection report copy of the freight bill, nature of the loss damage, copy of the original invoice, photographs, and a request for payment and specific terms. If the damage warrants, request that the carrier return the furniture to the manufacturer without freight charges for inspection and repair estimates. 6. Please contact Carolina House for return authorization number prior to returning any merchandise. We cannot accept any merchandise without prior authorization.  REPAIR CHARGES & RETURNS: Authorization must be obtained from the factory prior to repairs being made if Carolina House is to pay these charges. Only after receipt of repair bills will credit be issued on items. No credit or damage allowances will be given for any repairs made to damaged or defective items unless you have our written authority to make sure repairs. Photos and an "on site" inspection by a Carolina House representative will be required. If a representative is unavailable or there is not a local representative in your area, photos will be sufficient evidence and can be mailed or e-mailed to our customer service department. Factory must be notified of any returns by phone, fax, or letter. Included must be all data regarding the items to be returned which include: product style number, upholstery pattern and color, finish, date sold to customer, factory invoice number and dealers purchase order number as well as a description of what is wrong with the product(s). Special order items are not returnable. Authorized returns of stock items will be charged a minimum of 30% restocking fee. Written authorization will be issued from the factory and a copy must be returned to factory with the merchandise. All returns must be shipped to our factory freight prepaid or we will not accept it. We will inspect all returns and assess responsibility for any defects. If damage of the merchandise was caused by abuse, alteration, or unauthorized repair, we may offer to repair the merchandise for a fee. The final responsibility for determining damage remains with the factory. All merchandise being returned must be properly packed and protected to insure no further damage is incurred during transportation back to Carolina House.  COM/COL/CFM & COMBINATION UPHOLSTERING: COM (Customer's Own Material): Yardage requirements are based on plain materials and small patterns of 54" material. For COM material that has a large repeat; call customer service for verification on how much yardage to send. We cannot assume responsibility for the durability or tailoring quality of COM fabrics. All COM fabrics must be shipped prepaid and marked with your company name, purchase order number, and any special instructions. Orders for items using COM cannot be put in line for production until cover is received. Date COM is received will be considered actual date of order. When using COM, you must fill out and submit the required form with a sample of the cover to the attention of COM Department, so proper identification can be made when your material is received. You can find this form on the homepage, under the COM info form tab. For Com pricing use Grade 2. Important things to know about your COM; if the material has a similar appearance on both sides, the face side should be marked. While Carolina House inspects all material, we cannot assume responsibility for defects of any kind. We encourage the buyer to thoroughly inspect all fabrics before shipping them to us for production. Carolina House has the right to apply the fabric direction at the discretion of the individual upholstery craftsman, unless clearly marked on the original purchase order or COM information form submitted with order. It is the policy of Carolina House to dispose of any material that is left in excess after production is complete. If the buyer wants any leftover to be returned, it must be clearly indicated on the original purchase order and on the COM information form. COL (Customer's Own Leather): When ordering items with COL use grade 4 pricing. To figure COL needed; 18 sq. ft. of leather is equal to 1 yard of fabric. CFM (Custom Finish Match): Carolina House will match other finishes. A sample must be submitted for approval. Add 8% list up-charge for this option. Combination Upholstering: When an "inside/outside" treatment is desired, price at the higher grade then add 8% up-charge to list. When upholstery used in combination are the same grade add only 8% up-charge to list prices.  CUSTOMIZATION: Carolina House has the capability to customize our standard product line to better suit client needs of various environments and applications. Please contact our Customer Service Department with complete specifications and a quote can be given. When placing a customized order, please include all requested alterations and factory quote number. Lead times associated with a custom order may be longer than our standard product line.

Home | About Us | Contact Us | Product Showroom | Terms & Conditions | QuickShip | Warranty | State Contracts | Find A Rep | What's New | Price Lists  All website content ©2008 Carolina House Furniture, Inc. All Rights Reserved.